Cylinder or complete lock?
A euro-cylinder door, a timber door with a mortice lock and a nightlatch use different replacement parts. The assessment identifies the existing arrangement rather than treating every lock change as the same product.
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Lost keys, a worn lock or a change in who should have access. A lock change starts with finding the right replacement for your door.

Recognise the problem?
A closer look
Explore the details. Select a photograph to take a closer look.
The existing lock design determines whether the cylinder alone can be replaced.
Door thickness, the handle arrangement and the mechanism all matter to the fitting.
The assessment
Some doors need a cylinder replacement; others use a different lock type. Door thickness, cylinder dimensions and the existing mechanism determine compatible options.
Tell us about the doorThe next step
A sticking key can be caused by the lock, mechanism or door alignment. Assessment helps decide between repair and replacement. For several doors, describe each one and ask how many keys are supplied.
Call 07337 571126 with the property location and whether the door is open, closed or locked. Let us know if you cannot secure the building.
Start with your situation
Choose the detail that sounds familiar. You don’t need the name of the lock to start the conversation.
Call to discuss your doorSome changes involve a cylinder; others require a different lock assembly. Say why you want a change and whether the current key and handle still work normally.
The replacement must suit the door and existing hardware. Discuss dimensions and the actual product before deciding on an upgrade. A sticking door can also need attention beyond a new cylinder.
Confirm how many keys come with the chosen lock and whether you need additional copies. Include every door in the enquiry so that parts, labour and the intended scope can be discussed together.
Understand the work
The number of doors, selected locks, fitting requirements and appointment arrangements affect the quote. Confirm the exact products, supplied keys and any extra work before agreeing a visit.
Prices & quotes Find your local areaMaterial, condition and existing hardware determine the suitable work.
Compatible dimensions and the selected specification matter.
Discuss attendance, assessment, labour, parts and any travel costs.
A replacement that suits the whole entrance
Changing who has access and correcting a door fault are related decisions, but they do not always require the same parts.
A euro-cylinder door, a timber door with a mortice lock and a nightlatch use different replacement parts. The assessment identifies the existing arrangement rather than treating every lock change as the same product.
Front, back and side doors may use different designs and dimensions. Count the locks separately, including a second lock on the same door, so the proposed work covers every entrance you want included.
Think about who needs keys and how the door is used from each side. If you have a preference about key arrangements, raise it before a product is selected so suitable options can be considered.
The handover
A clear handover connects each replacement to the entrance it secures.
Good questions
Useful answers about lock changes.
Sometimes. It depends on the lock design and whether the rest of the mechanism is serviceable. Assessment helps establish the suitable scope of work.
This depends on the selected replacement product. Confirm the number of keys and any additional key cost when discussing the quote.
Yes. Ask about options suitable for your door. Specific products, ratings and availability must be confirmed before choosing an upgrade.
Yes. Call 07337 571126 and describe the premises, door and issue. We handle business lockouts, faulty locks and replacement locks; discuss access arrangements and who can approve the work.
A little more detail
The right decision depends on the cause of the fault and the access you want afterwards. A new part should solve an identified problem.
Read the guide 02 / HOMEWARD ADVICEA useful quote identifies the job, the proposed work and the total charging basis. Start with the door problem, then ask what the price actually covers.
Read the guide 03 / HOMEWARD ADVICEReceiving a set of keys does not tell you how many copies exist. A planned lock review helps you decide who should have access from the start.
Read the guideHere for you, 24/7
Tell us where you are and what’s happened. We’ll talk through the next step, availability and the quote.