Which entrance is affected?
A private front door, a flat door and a shared building entrance can have different owners and locking arrangements. Identify the particular door so access and permission can be discussed correctly.
Homeward locksmith services · Open 24/7
Locked out of your home?
Keys left inside, a lost set or a lock that won’t open. Tell us what has happened and whether the door is locked so we can discuss the next step.
Start with your situation
A little clarity when you’re locked out.
Choose the detail that sounds familiar. You don’t need the name of the lock to start the conversation.
Call to discuss your door01The keys are inside
Say whether the door has just closed or has been locked with a key. Mention any spare key or other authorised entrance. The existing lock and its condition determine suitable access options.
02The keys have gone missing
Getting back inside and deciding who can still access the property are separate questions. Explain whether the keys were lost or stolen, and discuss a lock change if you cannot account for other copies.
03The lock has stopped working
Tell us what happened immediately before the problem. A key that will not turn, a broken key and a failed mechanism need different assessment. Avoid forcing the key or handle while you call.
The assessment
Assess the door and the lock.
The door, lock and circumstances need checking before an entry method is chosen. An approach that avoids damage may be possible, but a failed or damaged lock may need replacing.
Tell us about the doorThe next step
Arrange authorised access.
Give the postcode and explain whether another entrance is available. Ask what evidence of authority to access the property is needed. Availability and the appointment must be agreed for your address.
Call 07337 571126 with the property location and whether the door is open, closed or locked. Let us know if you cannot secure the building.
A closer look
An unexpected stop.
A practical way back.
Explore the details. Select a photograph to take a closer look.
Day or night, start with a call.
Tell us where you are and whether you can get inside or secure the property.
Keys inside, or keys missing?
The difference matters when deciding on access and whether a replacement is needed.
Understand the work
Discuss the complete quote.
Lock type, whether the door is locked, any replacement parts and the visit arrangements affect the price. Ask what is included and how additional work will be approved.
Prices & quotes Find your local area- The actual door
Material, condition and existing hardware determine the suitable work.
- The right parts
Compatible dimensions and the selected specification matter.
- A clear agreement
Discuss attendance, assessment, labour, parts and any travel costs.
From the first call to getting back inside
Access is only part of the job.
The aim is to understand the lockout, agree an appropriate way in and leave you clear about how the door will secure afterwards.
What happened before it closed?
A door that latched behind you is a different situation from a key-locked door or hardware that stopped operating. Mention any earlier sticking, unusual movement or damage when describing the lockout.
What happens after access?
If the keys are missing, getting inside does not account for other copies. Discuss whether the existing lock can remain, whether any damage needs attention and whether you want a separate change of keys.
The handover
Before you close the door again.
Check the outcome of the agreed work while someone is still at the property to discuss it.
- Understand which lock or part has been retained or replaced.
- Check that the door opens, closes and secures with the working key.
- Confirm any new keys supplied and the agreed charges.
Good questions
Before the
next turn of the key.
Useful answers about emergency locksmith.
Can I get in touch if my keys are inside?
Yes. Say whether the door is just closed or has been locked with a key. The door and lock need assessing before an approach is agreed.
Can every lock be opened without damage?
No. The appropriate method depends on the lock and its condition. Discuss the proposed method and any replacement that may be needed before authorising work.
How soon can you attend?
Call 07337 571126 for current attendance availability. We’re open 24 hours a day, seven days a week. The location, work already in progress and suitable parts affect visit arrangements.
Do you help with vehicles?
No. Homeward Locksmiths does not offer automotive locksmith services.
A little more detail
Understand your options.
01 / HOMEWARD ADVICE
Lost house keys: separate access from security
Getting back inside solves an access problem. Deciding whether missing keys could still be used is a separate security question worth addressing.
Read the guide 02 / HOMEWARD ADVICEWhat should a locksmith quote include?
A useful quote identifies the job, the proposed work and the total charging basis. Start with the door problem, then ask what the price actually covers.
Read the guide 03 / HOMEWARD ADVICEMoving home: make a plan for your locks and keys
Receiving a set of keys does not tell you how many copies exist. A planned lock review helps you decide who should have access from the start.
Read the guideHere for you, 24/7
Let’s get your door working again.
Tell us where you are and what’s happened. We’ll talk through the next step, availability and the quote.